Keeping it in the family has certainly worked for us here at Echo Communications. With statistics showing only three out of ten family owned businesses making it to the second generation, Echo Communications is a testament to the hard work and integrity of Doug Parent, who now owns and operates the medical answering services company started by his mother in 1978.
Working in the live answering services business as a high school and college student, Doug has taken the key principles of the business his mother started, and is moving the company’s focus into medical answering services. His medical answering services experience is unmatched by any other service provider.
Putting the client first is a strategy Doug learned from watching his mom run the business, and it is what has kept Echo so successful for a long period of time. Besides knowing what it takes to keep the wheels turning in the answering services industry, there is something to be said about the difference in quality and personalized attention we offer as a family owned business.
Retaining clients for long periods of time means we’re doing something right. Whether it’s a billing question or understanding the demands of your patients, having the right medical answering services can mean the difference between a smooth running operation and an inefficient, slow one. Unlike some larger medical answering services, we really take the time to understand our clients’ needs. Contact Us for more information.
